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A black and white photo of a house surrounded by floodwater

The Plumbing Side of a Wet Basement

Basement Flood Plumbing Help for Newmarket Homes

After a flood, restoration crews dry the house. Someone still has to find out why the water came in, clear the drains and guard against a repeat. That part is ours.

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or dial (365) 990-3021

  • The fault shown to you at the pipe before any work starts
  • A plumber on the line when you call, not a call centre
  • Options explained before anything is cut or replaced
  • Parts for common repairs carried on the van
  • Licensed trade plumbers
  • 7-day call line
  • Newmarket & York Region
  • Residential & commercial
Service
Basement Flood Plumbing Help
Category
Basements and sumps
Where
Newmarket and nearby York Region
Booking
By telephone

Clues that point to basement flood plumbing help

  • Dirty water backed up out of a basement drain or a toilet bowl.
  • Water rose from the sump pit faster than the pump could handle.
  • A supply pipe, water heater or washing machine hose burst.
  • Water keeps returning after the floor was dried.

Our method, in order

First, safety. If water has reached outlets, the furnace or the electrical panel, keep out of the basement and call Newmarket-Tay Power or Hydro One, depending on your supplier, to have the power isolated. Wear boots and gloves if the water came from a drain.

  1. Find the source. Was it the sewer, the sump, a supply line or groundwater? Each needs a different fix.
  2. Stop it. Close the main water valve, clear the blocked drain or restore the pump.
  3. Clear and inspect. We run the main drain and, once it flows, a camera to look for roots or damage.
  4. Document. Photos and notes for your insurer, describing what failed and where.
  5. Prevent. A backwater valve, a new pump, a backup or a fresh supply hose, as the cause dictates.

Bench note

Phone your insurer early on. Policies often handle sewer backup, overland water and a burst pipe differently, and your adjuster may want to see damage before it is removed.

Newmarket houses and this job

When a storm overwhelms the sewer, several streets often flood at once. On those days we prioritise homes with sewage on the floor and help others by phone with what to do in the meantime.

Finished basements are the most common setting. Water hides under laminate and behind baseboards, so after the plumbing is fixed, a restoration company with moisture meters and dehumidifiers should follow. We work alongside them and can recommend you ask your insurer for their preferred firm.

What to do while you wait

  • Stop using water upstairs.
  • Move valuables and electronics off the floor.
  • Do not mop sewage with bare hands.
  • Keep children and pets out of the basement.

Call straight away

Ring us as soon as you see water. Our circular on preventing basement floods covers longer-term steps.

Phoned-in questions

Who pays for the cleanup?

That depends on your insurance and the cause. Sewer backup is often an optional coverage, so check your policy.

Can I use the toilets after a backup?

Not until the main drain is clear. Using them adds more water to a line that cannot take it.

Keep reading

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